Warranty Policy
1. Introduction
GO EV Charger has established itself as the premier provider of electric vehicle charging solutions in the United Arab Emirates. As a testament to our commitment to excellence, our products carry prestigious certifications from leading authorities including DEWA in Dubai, ADQCC in Abu Dhabi, SASO in Saudi Arabia, and TAQA, ADDC. This comprehensive warranty policy demonstrates our dedication to product quality and customer satisfaction, ensuring that our clients receive the highest level of protection for their investment in our charging solutions.
Product Overview
Our extensive range of charging solutions encompasses both AC and DC charging technologies, designed to meet diverse charging requirements. In the AC charging category, we offer sophisticated 7kW, 11kW, and 22kW chargers, all featuring robust IP65 and IK10 ratings that ensure superior protection against environmental factors and physical impacts. These AC chargers represent the pinnacle of reliability for residential and light commercial applications, incorporating advanced features such as OCPP 1.6 JSON & 2.0.1 & 2.0+ upgradability.
In our DC charging lineup, we provide ultra-fast charging solutions ranging from 60kW to 360kW, available in multiple power configurations including 60, 90, 120, 150, 180, 240, and 360kW options. These high-performance units maintain IP54 and IK10 ratings, with an optional upgrade to IP55 protection. Every DC charger incorporates state-of-the-art communication capabilities, including Ethernet, WiFi, and 4G connectivity, ensuring seamless integration with modern charging networks.
Standard Warranty Coverage
Our warranty program reflects our confidence in the durability and reliability of our charging solutions. For AC chargers, we provide a comprehensive three-year standard warranty that covers all aspects of the charging system’s functionality. This warranty period can be extended based on specific customer requirements, offering additional peace of mind for long-term installations. The coverage includes all internal components, communication systems, and charging interfaces, ensuring complete protection against manufacturing defects and material failures.
DC chargers are protected by a robust two-year standard warranty, which can also be extended to accommodate specific project requirements. This warranty encompasses the entire charging system, including power modules, control systems, and user interfaces. The coverage is designed to provide comprehensive protection while maintaining the high-performance characteristics of our DC charging solutions.
Warranty Protection Details
Our warranty coverage extends to all crucial aspects of charger functionality. This includes protection against manufacturing defects that might affect the charger’s performance or reliability. We cover all material defects that could compromise the structural integrity or operational capability of the charging system. The warranty also encompasses communication system failures, ensuring that network connectivity and remote management capabilities remain fully functional throughout the warranty period.
Power output inconsistencies, display malfunctions, and charging connector issues are all addressed under our warranty program. We understand the critical nature of charging infrastructure and have designed our warranty to minimize downtime and maintain optimal charging capability. Internal component failures, including power modules, control boards, and safety systems, are fully covered, ensuring that your charging infrastructure remains reliable and efficient.
Extended Warranty Programs
Understanding the long-term nature of charging infrastructure investments, we offer flexible extended warranty options for both our AC and DC charging solutions. AC charger warranties can be extended beyond the standard three-year period, with custom terms available to match specific project requirements. For DC chargers, we provide extended coverage options beyond the initial two-year warranty, with specialized programs available for high-usage commercial installations.
Technical Support and Service
Our warranty service is supported by a comprehensive technical support infrastructure. When warranty service is required, our team of certified technicians provides prompt and professional support. The service process begins with detailed diagnostics, which can often be performed remotely through our advanced communication systems. For issues requiring physical intervention, our technical team provides on-site service, ensuring minimal disruption to charging operations.
Installation and Maintenance Requirements
To maintain warranty validity, all chargers must be installed by GO EV Charger certified technicians who understand the specific requirements of our charging systems. This ensures proper integration with electrical infrastructure and optimal performance from the start. Regular maintenance is essential for warranty coverage and must be performed according to our specified schedules and procedures. Documentation of all maintenance activities should be maintained for warranty purposes.
Exclusions and Limitations
While our warranty coverage is comprehensive, certain situations fall outside its scope. Physical damage resulting from accidents, vandalism, or natural disasters is not covered under the standard warranty. Unauthorized modifications or repairs performed by non-certified technicians void the warranty coverage. Normal wear and tear of components designed for regular replacement is also excluded from warranty coverage.
Contact and Support Information
For warranty service and support, our dedicated team is available through multiple channels:
Phone: +971 50 4948421 / +971 58 1755009
Email: info@goevcharger.com
Operating Hours: Monday to Friday (Morning 10:00 AM – 5:00 PM)
Conclusion
This warranty policy represents our commitment to providing reliable, high-quality charging solutions backed by comprehensive support. As technology evolves and charging requirements change, we continue to adapt our warranty coverage to meet the needs of our customers. For the most current warranty information or specific coverage details, please contact our customer support team.
